Oct 082013
 

bjj tampaDon’t wait for you clients to call you with questions.  Be proactive when you are aware of an issue.

In April I placed an order on-line and a few weeks later I received part of my package without any explanation as to why the rest of my order was not included.

I needed to contact them.

I received an reply that the item in question was out of stock.

In July I followed up with them again and received another reply that the demand for the product was so high, that they were still trying to complete other orders.

In October, I found another site offering the exact same product and placed my order with them.  I was informed that that my order would be shipped to me within 3-business days.  I immediately went to the manufacture’s site to see if I was able to order the product that I have been waiting for since April.

Sure enough, I was able to order it.

I followed up my original e-mail, informing the business that I was able to order their product from a discount site and it was being shipped.  I also told them that their site did not indicate that it was still sold out, but rather the items were in stock.

They e-mailed me to let me know my order was now being processed.

Communicate with your clients.  Keep them in the loop, especially if they purchased something and it is currently out of stock.

Oct 032013
 

submersible-sump-pump

As it was storming today, I thought of my basement.

You tend to do that after your sump pump has gone out twice within the last 6 years.

Since the first time that the pump went out and the recently finished basement needed to be cleared out, including the brand new carpet and padding, I have become a lot more proactive when it comes to checking on my basement and the pumps that are in place to keep it dry.

I added an “Ace In The Hole” to ensure that I would have a back up should the main pump go out and when it is storming I make sure I hear the pump go on, otherwise I am off to the hardware store to get a replacement.

On a side note:  If you are a plumber, maybe advertising over the course of the year would help people recall your business when they are actually in need of your service.  Otherwise they are jumping on Google or going to the Yellow Pages – where all of your competitors are also located.  Be proactive, not reactive with your marketing.

What are you doing right now to prepare your business for the upcoming storm?  Are you simply working with a “weekly offer” or are you planning out your sales several months in advance and designing your marketing to match those sales?

A perfect example are home improvement stores.  They work their messages and their sales based on the seasons.  Here in Central Illinois, they know that they will be promoting snow removal in the winter, organization and spring cleaning come the spring, backyard makeovers in the summer, and preparing the yard and home in the fall for the upcoming winter.  They don’t just wake up in December and decide they will be promoting their line of snow throwers.  That’s planned out in JULY!

Running your business is a marathon and you should be looking long term and budget your advertising over the course of the year.  You don’t want to have Autumn roll around and your entire advertising budget is gone, leaving you without the resources needed to promote your Christmas special.

You did know that December was approaching when you were planning your budget?  That it would eventually be here and you would want to attract holiday shoppers into your store correct?  Even if you did not know what the specific sales would be when you were planning your budget, you did know that you would want to have the resources to advertise it once December finally arrived.

No one is going to turn your money away if you are looking to buy advertising for December in the month of July.

Who knows, maybe planning your marketing for the year and working on building a relationship with a marketing specialist that wants to see your business grow, just might be more effective then taking what money you have right now and promoting a quick sale that starts in three days.

Every year is just a small portion of your marathon.  The better you prepare for it, the easier it will be for you to handle.

Sep 112013
 

IROCK LOGO

 

This is what separates you from your competitors as well as the vital tool to attract new clients to your business. Now don’t just pick up the phone and call a radio station, newspaper, TV Station, or Direct Mailer Company to book your advertising schedule. Instead, talk to your colleges within the Chamber of Commerce to see what has been working as well as what has not been working for them when it comes to their marketing.

Set up a meeting with POTENTIAL Account Representatives of the various advertising mediums within the area to discuss your business as well as the goals that you have for your business. Regardless as to the medium you use to promote your business, understand that you are going to be in business for a long time and you need to be patient with your marketing.

Be realistic when it comes to advertising. Don’t be too quick to pull the plug or cash in the chips because you are not seeing instant results and don’t let up on your marketing once you are starting to see results from your efforts. McDonald’s didn’t think about stopping their advertising machine once they served that 500th Customer.